Frequently Asked Questions

Have a question that isn’t answered below? Get in touch at info@antipodeanstill.life

Orders & Shipping

  • All prices are listed in Australian Dollars (AUD, $A)

  • Payment can be made with all major credit cards, PayPal or Afterpay.

  • Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order.

    Once fulfilled, you will receive an email confirmation with your tracking information.

  • All Framed and Fine Art Prints are made-to-order and shipped directly from our printing and framing partner in Marrickville, Sydney.

    Our Fine Art Prints are generally printed and ready for dispatch within 1 week. Our Framed Prints are generally printed, mounted and framed and ready for dispatch within 1-2 weeks.

    Please allow 1-2 weeks (Australia) or 2-4 weeks (international) for shipping depending on your location.

  • We do not currently offer express shipping.

  • In the unlikely event that your artwork is damaged during transit by our shipping partners, we ask that you notify us within seven (7) days of the delivery date at support@antipodeanstill.life, with supporting photographs clearly showing the damage to the artwork and packaging.

    Supporting photographs must be taken immediately upon receipt of your order, before any hanging, placement or installation takes place.

    Following a review and investigation with our shipping partner, if we are satisfied that the damage occurred during transit we will provide you with a replacement artwork, free-of-charge.

  • If your order has not arrived within the estimated delivery time for your location, please get in touch at support@antipodeanstill.life and we will touch base with our shipping provider.

    Please note that if you are not home, your order may be left if the deliverer has deemed it safe to do so. If there is a safe place you would like your parcel left, please leave a note at checkout when you place your order. If you will not be home when your order is delivered, we recommend having it delivered to a parcel locker or PO Box in case of theft.

    We are not responsible for missing orders that have been delivered safely according to the tracking information. Australia Post does not cover any loss or damage that occurs once the parcel has been safely delivered. We are only able to refund missing or damaged items if the loss or damage is covered by the shipping provider, which is usually Australia Post.

  • If you notice your shipping address is incorrect after checkout, please contact us as soon as possible at support@antipodeanstill.life

    If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility in Sydney. You will need to pay for re-shipment costs once we have confirmed an updated address with you.

Artwork

  • All of our frames are made from sturdy, lightweight aluminium.

    Your artwork is further protected by a 3mm Opti-shield glazing - a clear extruded thermoplastic polymer similar to acrylic. This provides an added layer of protection against accidental damage, as well as UV-resistance, keeping your artwork vibrant and beautiful.

  • Our Ilford Smooth Pearl 310gsm prints feature a pearl finish, which is a combination of glossy and matte.

    Our Ilford Galerie Textured Cotton Rag 310gsm prints feature a matte, textured finish.

  • All our frames come with easy-to-install hanging hardware, so you can display your artwork your way right out of the box.

    Should you wish to hang your artwork, we recommend placing the centre of the print approximately 144 - 150cm above the floor - keeping it at the average eye level and in line with art gallery specifications.

  • Our framed prints are produced on specialised, commercial inkjet printers, printed using archival quality inks.

  • We plan to eventually offer signed and numbered editions. To ensure you stay updated, we recommend joining our mailing list.

  • We include a signed certificate of authenticity with all our Framed Prints.

    We do not provide a certificate of authenticity with our unframed Fine Art Prints at this stage.

Returns & Refunds

  • Each artwork is made-to-order just for you. We are unable to accept returns or exchanges for change of mind. We are also unable to make any changes to orders 24 hours after an order is placed.

    See our Returns & Refunds Policy for full details.

  • All orders are final. We are unable to accept a return or exchange as all pieces are made-to-order.

  • We are unable to process any changes or cancellations to orders more than 24 hours from when you place your order.

    If you realise you made a mistake with your order, please contact us immediately at support@antipodeanstill.life so that we can assist you.

Artwork Care

  • To maintain the archival integrity of your Framed Prints and Fine Art Prints, we recommend handling your artworks with clean, dry hands or cotton gloves to prevent oil, dirt or moisture transferring onto the surface of your prints.

  • Avoid placing your print in areas with direct sunlight, excessive humidity, or extreme temperature fluctuations, as these conditions can cause fading, discolouration, or warping.

  • Only clean the artwork when necessary, targeting the affected area to remove any marks or fingerprints.

    For Framed Prints, and only if required, use a soft, lint-free microfibre cloth to dust your artwork. Gently wipe the frame and protective surface in a single direction to avoid scratching.

    If using compressed air, apply short bursts while keeping the nozzle at least 30cm away from the print.

    Never use cleaning products or water as this may permanently damage your artwork.

  • If you need to store your artwork, ensure it is kept in a clean, dry, dark and cool environment.

    Store your artwork upright or flat, avoiding any pressure or weight that could cause damage.

    Avoid storing your artwork in areas prone to temperature and humidity fluctuations, such as basements or attics, as these conditions can degrade the artwork and material quality.